Customer Service & Sales Support

About us

An NZ owned business who are committed to delivering exceptional service and support to their clients. They pride themselves on their collaborative culture, professional expertise, and dedication to helping businesses.

About the role

We are seeking a Customer Service & Sales Support professional to join their team in their Head Office in Oamaru, Otago. This is a full-time position that plays a vital role in supporting the sales operations and maintaining strong relationships with their clients. You will be the backbone of their customer activities, ensuring seamless communication between the clients and internal teams whilst contributing directly to the sales success. This role offers an excellent opportunity to develop your administrative and customer service skills whilst working in a dynamic, supportive environment.

Key responsibilities

• Provide exceptional customer service to clients via phone, email, and interactions, responding to enquiries and resolving issues promptly and professionally
• Support the sales team with administrative tasks including preparing quotations, contracts, and sales documentation
• Maintain accurate and up-to-date client records and database management to ensure data integrity
• Process orders and manage customer accounts, ensuring all transactions are completed accurately and efficiently
• Organise samples for the sales team and clients
• Arrange flights, accommodation, rental cars for the sales team
• Coordinate scheduling and manage appointments and meetings for clients and internal stakeholders
• Prepare invoices, statements, and other financial documentation as required
• Provide follow-up support to clients post-sale to ensure satisfaction and identify opportunities for additional services
• Liaise with different departments to ensure customer requirements are met and communicated effectively
• Handle enquiries and complaints with professionalism, working towards swift resolution
• Perform general administrative duties including filing, data entry, and report preparation

What we're looking for

• Proven experience in customer service, sales support, or a similar client-facing administrative role (1 year minimum)

• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues

• Strong organisational skills with the ability to manage multiple tasks and priorities effectively

• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or customer management systems

• Meticulous attention to detail and accuracy in all administrative work

• A proactive approach to problem-solving with the ability to work independently and as part of a team

• Excellent telephone manner and patience when dealing with customer enquiries

• A positive attitude, professionalism, and commitment to delivering high-quality service

• Desirable: Previous experience in a sales administration environment

What we offer

• A supportive and collaborative working environment where your contributions are valued
• Opportunities for professional skills enhancement
• Full-time employment with stable, ongoing work
• A competitive salary package reflective of your experience and qualification

Apply now

If you are a customer-focused professional with strong administrative skills and a passion for delivering excellent service, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience to DHP Consultancy. Join the team and help continue to provide outstanding support to their clients.