Customer Service & Sales Support Coordinator

Customer Service & Sales Support Coordinator

Build a long-term career with a leading Australian-owned business.

A relationship-focused role combining customer service, order management and sales support in a stable, growing business.

Edge Building Products is part of the Selection Steel Group, a proudly Australian-owned business with almost 50 years of industry experience supplying steel and building products. We are committed to quality products, exceptional service and long-term value for our customers.

Due to continued growth, we are looking for a motivated and customer-focused professional to join our Customer Service team at Regency Park.

This opportunity will suit someone who enjoys building customer relationships, solving problems and supporting a busy commercial team. Previous experience in customer service, administration, retail leadership, internal sales or a similar customer-facing role will be highly regarded.

Key Responsibilities

·    Manage customer enquiries by phone and email.

·    Process customer orders accurately and efficiently.

·    Prepare quotations and assist customers with product information.

·    Build strong relationships with new and existing customers.

·    Coordinate with operations, warehouse and sales teams to achieve excellent customer outcomes.

·    Identify sales opportunities and support business growth.

·    Deliver a high standard of service that strengthens customer loyalty.

About You

·    Previous experience in customer service, administration, retail or internal sales.

·    Strong communication and relationship-building skills.

·    Excellent attention to detail and organisational skills.

·    Confidence using Microsoft Office and business systems.

·    A proactive attitude and willingness to take ownership.

·    The ability to work effectively both independently and as part of a team.

·    A genuine desire to build a long-term career.

Highly regarded

·    Experience in building products, manufacturing, construction, wholesale distribution or trade-related industries.

·    Experience preparing quotes or processing orders.

·    Experience working in a fast-paced customer-facing environment.

Why join Edge Building Products?

Established business

Join a respected Australian-owned organisation with a strong industry reputation.

Training and development

Receive full onboarding, practical training and ongoing support.

Career pathways

Build toward Internal Sales, Account Management, Operations or Leadership opportunities.

Stability and teamwork

Enjoy a permanent full-time role in a supportive, collaborative environment.

Safety first

Work in a business where safety and employee wellbeing are central priorities.

About us

Edge Building Products is proudly owned by Selection Steel®, an Australian-owned and operated business trading for almost 50 years. Selection Steel is the proud distributor of the Unicote® range to the Australian steel and building industries. Our success is built on quality products, innovative solutions, exceptional service and strong customer relationships.

Safety is paramount, and we take every measure to ensure our team members “Return Home Safe”.

Ready to apply?

Take the next step in your career.

If you can deliver outstanding customer service and contribute to a high-performing team, we would welcome your application.