Customer Service & Sales Support Coordinator

About The Opportunity:

We are partnering with a leading global organisation in Bayswater to recruit an experienced Customer Service & Sales Support Coordinator for a contract opportunity.

Joining a supportive team, you'll manage customer enquiries, coordinate orders and work closely with internal stakeholders to deliver exceptional service across Australia and New Zealand.

The Role:

This is a varied and hands-on position suited to someone who enjoys building customer relationships, managing multiple priorities and working closely with internal teams to achieve positive outcomes.
As a key point of contact for customers, you will take ownership of enquiries, coordinate orders and work collaboratively with Sales, Supply Chain and Logistics to ensure customer expectations are met.

Key Responsibilities:

• Managing incoming customer enquiries and requests across phone and email.
• Processing and coordinating customer orders from receipt through to delivery.
• Managing customer cases and maintaining accurate records within Salesforce.
• Providing customers with updates on stock availability, order progress and delivery timelines.
• Liaising with Sales, Warehouse, Logistics and Supply Chain teams to coordinate customer requirements.
• Investigating and resolving order discrepancies, delivery delays and customer concerns.
• Supporting internal sales teams with customer information and order-related enquiries.
• Maintaining accurate order records and documentation across internal systems.
• Providing general administrative and operational support to the wider Customer Service team.

About You:

• Previous experience in B2B Customer Service, Sales Support, Order Management or a similar position.
• Hands-on Salesforce experience is essential.
• Strong order processing and customer coordination experience.
• Excellent communication skills and the ability to build relationships with customers and internal stakeholders.
• Strong attention to detail, organisational skills and the ability to manage competing priorities.
• Experience with SAP or a similar ERP system will be highly regarded.
• Exposure to manufacturing, distribution, FMCG, healthcare or another product-based environment would be advantageous.
• A positive, adaptable and team-oriented approach.

What's On Offer:

• Contract opportunity with a global organisation.
• Competitive remuneration equivalent to $75,000–$85,000 + Superannuation per annum.
• Immediate start available.
• Convenient Bayswater location with free onsite parking.
• Supportive and collaborative team environment.
• Varied responsibilities across customer service, sales support and order management.
• Opportunity to further develop your experience with Salesforce, SAP and customer operations.