Customer Service & Sales Support Coordinator

Introduction:
About Us

Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia’s civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing.

Description:
Position Overview

Based at our Kwinana Beach site, Civilmart is seeking a Customer Service & Sales Support Coordinator to join our team on a 12-month fixed-term, part-time contract providing maternity leave coverage.

Working closely with the State Sales Manager WA, this role will be responsible for managing customer enquiries, preparing quotations, processing orders and supporting project coordination activities. Acting as the key link between customers, Sales, Production, Despatch and Transport teams, you will help ensure a seamless customer experience from enquiry through to delivery.

This position provides vital customer service and sales administration support, allowing the State Sales Manager WA to focus on strategic customer engagement, cash-sale opportunities and growth across key product areas.

If you enjoy building strong customer relationships, solving problems and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Key Responsibilities

Be the first point of contact for customer enquiries, orders and requests via phone, email and in person.

Work closely with customers to understand their project requirements, timelines and delivery needs.

Coordinate with Production, Transport and Despatch teams to ensure orders are delivered accurately and on time.

Work closely with the State Sales Manager WA to support customer accounts, quotations, project coordination and sales activities.

Provide sales administration support, including CRM maintenance, sales reporting, follow-up activities and customer communication.

Build strong working relationships with customers and become a trusted point of contact.

Keep project and order information up to date to support effective planning across the business.

Communicate any changes, delays or potential issues to customers and internal teams in a timely manner.

Resolve customer concerns professionally, focusing on finding practical solutions and positive outcomes.

Maintain accurate records of customer interactions, orders and enquiries within company systems.

Assist with managing stock levels of resale products and provide general administrative support to the branch.

Contribute to a safe, positive and customer-focused team environment while supporting continuous improvement initiatives

Skills and Experiences:
About You

We're looking for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering great service.

You will ideally have:
Experience within the building materials, construction or manufacturing industries and exposure to sales administration processes will be highly regarded.Previous experience in the construction, building materials, manufacturing, supply chain or related industries.

Strong communication skills and the ability to build positive relationships with customers and colleagues.

A customer-first approach and a genuine desire to provide exceptional service.

The ability to manage multiple priorities and keep things moving in a fast-paced environment.

Strong problem-solving skills and the confidence to navigate challenges when they arise.

Excellent organisational skills and a high level of attention to detail.

Experience managing quotes, orders and customer enquiries from start to finish.

Confidence using Microsoft Office applications and business systems such as ERP or CRM platforms.

A collaborative approach and the ability to work effectively with Sales, Production, Transport and Operations teams.

The initiative to take ownership, follow through on commitments and keep customers informed along the way.

A positive attitude, strong work ethic and commitment to contributing to a high-performing team.

Safety & Compliance

At Civilmart, safety is our highest priority. This role requires:

Participation in a pre-employment medical (including Drug & Alcohol screening)

Ongoing compliance with our zero-tolerance Drug & Alcohol policy

Commitment to WHS, Quality and Environmental standards

What You Can Expect

A competitive remuneration

An exciting challenge and meaningful responsibilities

A company focused on your growth and career development

Numerous global opportunities within our CRH network, offering career growth and international exposure