Customer Service and Scheduling Coordinator

Title: Customer Service and Scheduling Coordinator

Are you passionate about providing outstanding customer service in a friendly, fast-paced environment? We are seeking a friendly, organized, and detailed individual to join our team as a Customer Service and Scheduling Coordinator.

We are Forest Orthodontics & Pediatric Dentistry, and we don’t just give our patients amazing smiles, we give them confidence! Dental experience is not a must for this role; your passion, enthusiasm, and willingness to be a team player is what we are looking for! Join us in our beautiful, state-of-the-art facility and let’s embark on this journey together!

Key Responsibilities:

• Greet and assist patients with a warm and welcoming demeanor.
• Manage incoming calls and inquiries, scheduling of appointments, and confirming patient visits.
• Assist with patient intake, registration, and check-in process. Ensure all patient information is up to date and accurate.
• Partner with the clinical team to optimize appointment scheduling and patient flow.
• Foster a positive and inclusive work environment that reflects our family-focused and friendly culture.
• Handle patient inquiries, requests, and concerns, ensuring a high level of customer satisfaction.

Qualifications:

• Excellent communication and interpersonal skills with a strong focus on customer satisfaction
• Strong organizational skills and attention to detail
• Ability to multi-task and prioritize in a face-paced environment.

Join our team and become a part of our mission to provide exceptional dental care while delivering an outstanding patient experience.

Salary: $18-21/ Hour

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance and retirement plans.
• Professional development opportunities to enhance your skills and career growth.
• A supportive and collaborative work environment.
• The opportunity to make a positive impact on the smiles of patients of all ages!

Forest Orthodontics & Pediatric Dentistry Lake Forest - Gurnee