Customer Service & Scheduling Coordinator

Customer Service & Scheduling Coordinator

Backflow Test Pros — La Habra, CA
$25/hour | Full-Time | Monday–Friday, 8:30 AM–5:00 PM | In-Person

About the Role

Backflow Test Pros is looking for an exceptional Customer Service & Scheduling Coordinator to become the primary point of contact for our customers.

This is not a traditional receptionist position. For many customers, you will be their first interaction with Backflow Test Pros and the voice they associate with our business. We take that first impression seriously and consider this one of the most important roles in our company.

Your primary job is to take great care of incoming customers and turn inquiries into booked appointments. You'll communicate by phone, email, and text; gather customer information; explain our services and value; provide pricing; schedule appointments; collect payments; and request the paperwork needed to complete their service.

This is an active, customer-facing role for someone who enjoys staying busy, helping people, solving problems, and seeing things through from start to finish.

What You'll Do

• Answer incoming customer calls promptly and professionally
• Communicate with customers by phone, email, and text
• Perform customer intake and accurately gather information
• Explain our services, value, and standardized testing pricing
• Convert incoming inquiries into booked appointments
• Schedule and coordinate jobs using Housecall Pro
• Collect and process customer payments
• Request required backflow notices, reports, and forms
• Follow up when information, documentation, or payment is still needed
• Learn our industry and become confident answering common customer questions
• Recognize situations that need to be escalated to management

Who We're Looking For

Being excellent on the phone is essential.

We're looking for someone who is:

• Warm, confident, professional, and excellent with customers
• Comfortable discussing pricing and asking customers to move forward
• Naturally sales-minded and able to build trust
• Highly organized and detail-oriented
• A quick learner who retains information
• Able to think on their feet and use good judgment
• Proactive and comfortable taking ownership
• Dependable, punctual, and consistent
• Comfortable with technology and learning new software
• Able to stay effective when things get busy

Previous customer service experience is strongly preferred, and sales experience is a plus. Experience in a home-service or other customer-focused business is also a plus.

Backflow experience is not required. We will train the right person.

About Backflow Test Pros

Backflow Test Pros is a small, owner-operated family business specializing in backflow testing, repair, and replacement. Backflow prevention is a specialized area of plumbing and water-system compliance, so we don't expect you to know the industry when you start.

We operate from a dedicated professional home office in La Habra, CA. You'll have your own private office directly next to the owner's office and will work closely with ownership while learning the business.

You must be very comfortable around dogs. There are three dogs in the home—one large dog and two small dogs.

We're looking for someone who wants to become an important part of our business. For the right person, there is an opportunity to grow into greater office and operations responsibilities as the company grows.

Schedule & Compensation

• $25.00 per hour
• Full-time
• Monday–Friday
• 8:30 AM–5:00 PM
• Federal holidays off
• Fully in-person in La Habra, CA

Hiring Process

We are hiring now and moving quickly.

Qualified applicants will complete a short phone interview, followed by a paid in-person working interview for selected candidates.

If you're excellent with people, confident on the phone, organized, ready to work, and looking for a role where you can make a real impact in a small business, we'd love to hear from you.

Pay: $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person