Customer Service & Scheduling Coordinator

Company: Tucson Rug Cleaning Co.

Location: Tucson, Arizona

Job Type: Full-Time

Pay: $18–$20 per hour

Schedule: 40 hours per week

Job Overview

Tucson Rug Cleaning Co. is seeking a friendly, organized, and dependable Customer Service & Scheduling Coordinator to manage customer communication and support daily business operations.

This person will be a primary point of contact for customers throughout the rug-cleaning process—from answering the initial phone call and scheduling pickup to providing service updates and coordinating delivery.

The ideal candidate has previous customer service experience, communicates professionally, stays organized, and is comfortable managing multiple customers, appointments, and responsibilities at once.

Previous rug-cleaning experience is not required. Training will be provided on our services, pricing, scheduling procedures, and customer-management system.

Responsibilities

Answer incoming phone calls, text messages, emails, and customer inquiries

Provide friendly and professional customer service

Explain the company’s rug-cleaning services and general cleaning process

Collect customer information and create accurate service orders

Schedule rug pickups, deliveries, drop-offs, and customer appointments

Coordinate schedules with delivery drivers and cleaning technicians

Provide customers with updates on the status of their rugs

Contact customers when rugs are ready for pickup or delivery

Confirm appointments and follow up with customers as needed

Process payments, invoices, receipts, and customer records

Maintain accurate and organized customer information

Assist with resolving customer questions and concerns

Support the owner and operations team with administrative duties

Assist with occasional marketing, design, video, or graphics-related projects

Required Qualifications

Previous customer service, receptionist, administrative, scheduling, hospitality, or related experience

Valid driver’s license

Strong verbal and written communication skills

Professional and friendly phone manner

Strong organization and time-management skills

Ability to manage multiple customers and appointments

Comfortable using computers, email, text messaging, and scheduling software

Dependable, punctual, and able to follow through on assigned tasks

Strong attention to detail

Ability to work independently and as part of a team

Preferred Qualifications

Experience working in a customer-facing office or service business

Scheduling, dispatching, or appointment-coordination experience

Experience processing payments or preparing invoices

Background in graphic design, video editing, photography, social media, or content creation

Familiarity with Canva or similar design programs

Bilingual English and Spanish is a plus

Compensation and Schedule

$18–$20 per hour

Full-time position

40 hours per week

How to Apply

Please submit your resume along with a brief explanation of your relevant customer service, scheduling, administrative, or creative experience.

Email:[email protected]

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Work Location: In person