Customer Service & Scheduling Representative

Customer Service & Scheduling Representative

Apply online at:

mastercraftgaragedoorservice.com/careers/

MasterCraft Garage Door Service LLC is hiring a Customer Service Representative to join our office team in Gilbert, Arizona.

MasterCraft is an independently operated, second-generation garage door company that has served homeowners throughout the East Valley since 2010. We are locally owned and are not a franchise or remote call center.

Our company operates with established procedures, clear expectations, and a strong emphasis on organization and accountability. Team members receive defined responsibilities, documented processes, and the support needed to perform their roles effectively.

This position is primarily responsible for speaking with customers by phone, scheduling service appointments, completing maintenance outreach, assisting with daily dispatch coordination, and communicating with our field technicians.

Position Details

Schedule: Part-time or full-time

Work Location: In office in Gilbert, Arizona

Compensation: $16 to $22 per hour, depending on experience

What You’ll Be Doing

• Answer incoming calls and provide friendly, professional assistance to customers
• Respond promptly to questions and inquiries from both new and existing customers
• Schedule service appointments and manage appointment information using ServiceTitan
• Assist with maintaining and coordinating the daily dispatch schedule
• Make outbound calls to customers who are due for recurring garage door maintenance
• Follow up with customers regarding appointment scheduling and other service needs
• Accurately document customer conversations, scheduling information, and job details
• Communicate with field technicians throughout the day to help keep the schedule running efficiently
• Relay schedule changes, customer concerns, and important job information clearly and accurately
• Provide a helpful, caring, and professional customer experience during every interaction

What We’re Looking For

Previous customer service, administrative, scheduling, or office experience is helpful but is not required.

Candidates should have:

• Clear verbal communication skills
• A confident and professional telephone presence
• The ability to stay organized while handling phone calls, scheduling responsibilities, and changing priorities
• Dependability and strong attention to detail
• The ability to work independently and manage assigned responsibilities
• Comfort using computers and learning new software
• A willingness to follow established company procedures
• A team-oriented attitude and the ability to communicate effectively with coworkers

Previous ServiceTitan experience is beneficial but is not required.

Compensation and Benefits

• $16 to $22 per hour, depending on qualifications and experience
• Paid time off
• 401(k) retirement plan
• Organized office environment with documented procedures and clearly defined expectations
• Opportunity to build a long-term career with an established East Valley service company
• Supportive environment within a locally owned business and experienced team

About Working at MasterCraft

We believe customer service representatives perform their best when responsibilities are clearly defined and dependable systems are in place.

This role is an important connection between our customers and our field technicians. The person in this position helps ensure customers receive timely communication, appointments are scheduled accurately, technicians have the information they need, and the daily schedule stays organized.

We are looking for someone who communicates professionally, pays attention to details, follows established processes, and takes pride in providing customers with a positive experience.

If you are dependable, organized, comfortable speaking with customers, and interested in growing with a stable local company, we encourage you to apply.

Apply online at:

mastercraftgaragedoorservice.com/careers/

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• Paid time off

Work Location: In person