Customer Service and Support Coordinator

About the role

As the Customer Service and Support Coordinator, you will play a key role in delivering high-quality customer service and support to a diverse range of customers, stakeholders and industry partners. You will act as a central point of contact, coordinating customer enquiries, supporting relationship management activities, and working collaboratively across the business to ensure customer needs are met efficiently and professionally.

Key responsibilities

• Coordinate and manage customer enquiries, requests and service-related issues.
• Develop and maintain effective relationships with customers and internal stakeholders.
• Support customer engagement initiatives and continuous improvement activities.
• Monitor, analyse and report on customer feedback and service performance.
• Assist with customer communications, invoicing support and trade-related administration.
• Identify opportunities to improve customer service processes and systems.
• Contribute to a positive, safe and collaborative team environment.

About you

• Demonstrated experience working in a supply chain, logistics, port environment, or a similarly complex operational environment.
• Demonstrated experience in a customer service, customer support, account coordination or stakeholder engagement role.
• Strong communication and relationship-building skills with the ability to engage effectively with a wide range of stakeholders.
• Experience using CRM systems and customer management tools.
• Strong organisational skills and the ability to manage competing priorities.
• Ability to analyse customer information and contribute to service improvement initiatives.
• Relevant Tertiary Qualifications and equivalent demonstrated experience.

Benefits

• Free onsite parking and access to an onsite gym.
• Flexible working arrangements that support work-life balance.
• Generous annual leave provisions.
• Salary packaging benefits.
• Ongoing training and professional development opportunities.
• A comprehensive health, wellbeing and employee support program.
• The opportunity to contribute to the growth and success of one of Western Australia's leading ports.

About us

Fremantle Ports is a commercially successful Government Trading Enterprise and one of Western Australia's most important trade gateways, facilitating more than $45 billion in trade each year. We are driven by our CARE values: Collaboration, Accountability, Respect and Excellence; guiding how we work, deliver results, and support our people and community.