Customer Service & Support Representative

Customer service is often the first, and most memorable, part of someone's experience with us. If you like the idea of being that person, the one who makes a tricky problem feel easy, and leaves someone in a better mood than when they got in touch - we want to talk to you!

We're looking for a Customer Service and Support Representative to join our team at Head Office in Eagle Farm/Pinkenba - the friendly voice (and face) behind the phone, email, live chat and in-store support our customers rely on.

Why RobomateWe're one of NZ's fastest growing companies (named 5th in Deloitte's Fast 50 in 2025) and now taking Australia by storm, but don't let the growth fool you, we're not your average company, and this isn't your average customer service role either. We've grown into a team of around 70 people across 2 countries, and our proudest product - robotic mowers - is now genuinely some of the best in the world. You're often the first, and most memorable, interaction someone has with us - the reason they trust the brand and come back.

Despite all that growth, we're still as grassroots and hands-on as the day we started. If you like the idea of joining a business focused on growing without losing its roots, this is your opportunity. (Want a feel for the vibe before you apply? Watch our video at the end of the ad, or copy our link here: https://www.youtube.com/watch?v=cU1MpuxIORI)

Our Role
You'll be the go-to person helping customers get the most out of their products and sorting things out when they don't go to plan.

Day to day, you'll:

• Help customers with order updates, tracking, and questions across our full product range.
• Troubleshoot issues over the phone, via email, and through live chat, guiding people toward the right fix.
• Handle in-store collections and repair drop-offs, working closely with our technician team.
• Log interactions accurately in our customer management system, so nothing falls through the cracks.
• Collaborate with other teams to resolve trickier issues, and keep customers in the loop until it's sorted.

You don't need a technical background to do this well - we'll train you on our products, our systems, and how to troubleshoot. What matters most is your confidence, curiosity, and genuine care for the person on the other end.

About youYou genuinely enjoy helping people, and you take real pride in leaving someone better off than when they called, emailed, or walked in. You're a natural communicator who listens beyond the words, works out what someone actually needs, and puts them at ease.

You'll be a strong fit if you bring:

• At least a year's experience in customer service, technical support, or retail
• Outstanding communication skills -  that's in person, on the phone, and in writing.
• A genuine passion for problem-solving, plus the patience to see it through.
• Great attention to detail, and the confidence to navigate systems and think on your feet.
• Experience with a CRM platform (Zendesk, Freshdesk, Zoho Desk, Salesforce or similar) is a bonus, not a must.

These are permanent, full-time roles, that may require weekend work in the future. 
 
Why join us?

• Full training on our products and systems - no technical background needed, just curiosity.
• A collaborative team that backs each other up and genuinely cares about the customer experience.
• Real variety - no two calls, chats, or in-store visits are quite the same.
• Room to grow as the business does, with more products and more responsibility to take on as we scale.

Please apply with both your CV and a cover letter (real, personalised ones will be prioritised, since we value the human behind the CV)! Applications are reviewed as they come in and interviews may start before the closing date, so don't wait to apply.