Customer Service and Technical Support Staff (Call Centre)

Job Summary

The Customer Service and Techical Support staff (Call Centre) is responsible for providing first-line technical support to customers, distributors, installers, and service partners through the company's hotline and other communication channels. The role involves diagnosing and troubleshooting technical issues, providing product guidance, resolving customer enquiries, and ensuring a high level of customer satisfaction.

The successful candidate should possess strong technical aptitude, excellent communication skills, and the ability to solve problems efficiently while delivering professional customer service.

Key Responsibilities

Customer service and technical support

• Answer incoming hotline calls and respond to technical enquiries from customers, installers, distributors, and business partners.
• Provide first-level technical troubleshooting over the phone.
• Handle enquiries received via telephone, email, WhatsApp, online chat, or ticketing system.
• Accurately record all customer interactions and technical cases in the company's system.
• Provide prompt, courteous, and professional customer service at all times.
• Ensure customer enquiries are resolved within the agreed service level.
• Open, update, monitor, and close technical support tickets.
• Follow up with customers until issues are fully resolved.

Product Knowledge

• Maintain up-to-date knowledge of company products and new product releases.
• Participate in technical training programmes and other relevant courses.
• Assist in developing technical FAQs and troubleshooting guides in the future.
• Any other duties that are assigned by Deye Philippines call centre

Salary: 22000 to 25000 Peso a month depending on number of years of experience.

Pay: Php22,000.00 - Php25,000.00 per month

Work Location: In person