Customer Service & Training Coordinator

Job Overview
We are seeking an energetic and detail-oriented Customer Service & Training Coordinator to join our dynamic team. The Customer Service and Training Coordinator provides key personal connections between our customers and our Service Department. Receives written and verbal communications from current customers for service and training needs, performs triage based on information the customer provides, triages the customer need for optimal customer experience resolution.

Duties/Responsibilities:

• Manages service-related phone calls, voicemail messages, and email messages from customers, actively listens to determine their needs, and responds with empathy and action step information related to:
• Refers all problems to a Technician and follows up to ensure the issue is fully resolved and the customer has had a totally great experience in working with our Service Department
• Refers all equipment utilization problems to a Service Technician and follows up to ensure the issue is fully resolved and the customer has had a totally great experience in working with our Service Department
• Refers all equipment malfunctioning problems to a Service Technician and follows up to ensure the issue is fully addressed and the customer has had a totally great experience in working with our Service Department
• Creates and maintains a history of service and culinary work that has been provided for each customer using the company-provided software tools.
• Physically receives all inbound parts purchases and places them into proper inventory slots.
• Plans and organizes Service Technician travel.

Required Skills/Abilities:

• Deep curiosity and interest in culinary and/or confectionery/chocolate production
• Service orientation; a deep desire to help customers solve problems
• Excellent active listening and empathy skills
• Excellent oral and written communication skills, and public speaking skills
• Problem analysis and diagnostic skills
• Excellent planning and organizing skills
• Excellent time management skills
• Proficient using Microsoft Office Suite
• Eager to learn and use new software

o High School Diploma or GED required

o Associate's or Bachelor's degree in any discipline preferred

o Work experience with an auto parts company or car dealership, or providing production support for a manufacturing operation.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access various departments of a given location.

Join us as a Customer Service & Training Coordinator to make a meaningful impact by enhancing client success through exceptional service delivery and comprehensive training programs!

Pay: $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person