Customer Service Apprentice

Who Are We?

SG World is a family-owned business with over 50 years of experience providing visitor management solutions, software and business support products to customers across a wide range of industries.

We're looking for an enthusiastic and motivated Customer Service Apprentice to join our Customer Engagement team. This is a fantastic opportunity to gain hands-on experience in a professional office environment while working towards a recognised apprenticeship qualification.

About the Role

As a Customer Service Apprentice, you'll be one of the first points of contact for our customers, helping to provide excellent service and support via phone and email.

You'll learn how to manage customer enquiries, process orders, prepare quotations and build strong relationships with customers. You'll work closely with colleagues across the business and receive full training and support to help you develop your skills and confidence.

This role is ideal for someone who enjoys speaking to people, is keen to learn and wants to start a career in customer service.

What You'll Be Doing

• Answering customer enquiries by telephone and email.
• Processing customer orders accurately and efficiently.
• Preparing quotations and following up with customers.
• Updating customer records and maintaining accurate information.
• Building positive relationships with customers and colleagues.
• Learning about our products and services so you can confidently assist customers.
• Supporting the Sales and Marketing teams where required.
• Working with other departments to ensure customers receive the best possible service.
• Assisting with general administrative tasks within the team.

Essential Skills and Qualities

We're not expecting you to have lots of experience. We're looking for someone with the right attitude and willingness to learn.

• Friendly and confident when speaking with people.
• Good communication skills, both written and verbal.
• Positive and enthusiastic approach to work.
• Willingness to learn and develop new skills.
• Good organisational skills and attention to detail.
• Ability to work as part of a team.
• Reliable and professional attitude.
• Basic IT skills, including Microsoft Office or similar software.

Desirable Skills

These aren't essential, but would be an advantage:

• An interest in customer service and helping people.
• Previous experience in a customer-facing role, such as retail, hospitality, volunteering or work experience.
• Experience using email, Word and Excel.
• Confidence speaking on the phone.
• Experience of working as part of a team through school, college, sport or other activities.

What You'll Gain

• A recognised Customer Service apprenticeship qualification.
• Full training and support from experienced colleagues.
• Valuable business and customer service experience.
• Opportunities for personal and professional development.
• A supportive and friendly working environment.
• Potential career progression opportunities within the business.

Hours

• Monday to Friday (no weekends)
• 8:00am to 4:00pm
• 37.5 hours per week

Work Location

• In person

Benefits

• 25 days holiday plus bank holidays
• Holiday entitlement increases with length of service (up to 28 days)
• Cash Plan Health Scheme (following successful probation)
• Company pension scheme
• Long service award vouchers
• Referral programme
• Casual dress code
• Free onsite parking

This is an excellent opportunity for someone looking to start their career and gain practical experience in a friendly and supportive business environment.

Pay: From £15,600.00 per year

Benefits:

• Casual dress
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

Work Location: In person