Customer Service Apprentice

About us

At Curzon Park, we look after people, not just teeth.

We're a private, membership-led dental practice in Chester, and everything we do links back to prevention, whole health and long-term wellbeing. Our appointments are longer, our pace is calmer, and nobody gets squeezed in or rushed out.

We like to say that when our front door opens, the curtain goes up. From the moment a patient walks in, they should feel welcomed, listened to and looked after.

And that starts with the person at the front desk.

We're a small, friendly team who genuinely care about what we do. We're also growing, introducing new services, investing in technology and always looking for ways to make the experience better for our patients.

Now we're looking for someone to join us as a Customer Service Apprentice.

Why this role is different

We care more about will than skill.

We can teach you how to manage appointments, answer patient enquiries, use our systems, support our marketing and understand how a dental practice runs.

What we can’t teach is the drive to keep learning, keep improving and keep going when something is new or difficult.

If you bring that, we’ll help you develop everything else.

And this isn’t a role where you’ll spend all day answering the telephone.

You’ll get involved in lots of different parts of the business, from welcoming patients and managing appointments to following up enquiries, creating social media content and supporting our clinical team.

You’ll learn how a business works, how to build relationships with customers and why the little things make such a big difference.

You won’t be thrown in at the deep end. You’ll receive proper training, support from the team and protected learning time as part of your apprenticeship.

We want you to build confidence, ask questions and develop your skills at a pace that works.

What you’ll be doing

No two days will be quite the same, but here’s an idea of what you’ll be involved in.

• Looking after our patients
• Being one of the first people our patients meet when they arrive at the practice.
• Making sure everyone feels welcomed, comfortable and looked after.
• Answering telephone calls, emails and messages in a friendly, professional way.
• Helping patients book, rearrange and confirm appointments.
• Answering everyday questions about the practice, our services and membership plans.
• Supporting nervous or anxious patients and helping them feel at ease.
• Making sure our reception and waiting areas are clean, tidy and welcoming.
• Managing enquiries and follow-ups

We want every patient who contacts us to feel that we’ve listened and that we’re here to help. You’ll learn how to:

• Respond to enquiries from people interested in joining the practice.
• Explain our services and help people find the right appointment.
• Follow up with people who have enquired but haven’t booked.
• Contact patients who have cancelled or missed appointments and help them rebook.
• Remind patients when they’re due for appointments or reviews.
• Support follow-ups with patients who have been considering treatment.
• Help patients understand the benefits of our membership plans.
• Keep our patient records and customer relationship management (CRM) system up to date.

There is a commercial side to this role, because every business needs to grow. But we’re not interested in pushy sales. We believe in listening to people, understanding what they need and helping them make the right decisions for themselves.

Getting involved in marketing and social media

This is one of the areas where we’d love someone to bring fresh ideas. You’ll have the opportunity to:

• Help take photographs and short videos around the practice.
• Capture behind the scenes moments that show what makes Curzon different.
• Support our social media posts and marketing campaigns.
• Help share patient reviews and testimonials, with appropriate consent.
• Come up with ideas for promoting our services and introducing the team.
• Support local events and activities that help people get to know us.

You don’t need to be a marketing expert. If you enjoy social media, have a creative side or simply like coming up with ideas, we’d love to help you develop that.

Supporting the wider team

We’re a small team, and everyone helps each other. That means you’ll also be involved in:

• Helping keep the practice clean, organised and running smoothly.
• Supporting our dental nurses with appropriate non-clinical tasks.
• Helping prepare and organise supplies and equipment.
• Keeping reception materials and products stocked.
• Supporting general administration and day-to-day practice tasks.
• Following our health and safety, infection control and confidentiality procedures.
• Stepping in to help colleagues when things get busy.

Any work in clinical areas will be supervised and limited to duties appropriate to your training and role. You won’t be expected to carry out dental nursing procedures. We’re looking for someone who understands that no task is too small when it comes to looking after our patients and supporting the team.

Your apprenticeship – learning while you work

Alongside your day to day role, you’ll work towards a recognised Customer Service Apprenticeship qualification. This means you’ll earn while you learn, gaining practical experience in the practice while receiving structured training and support from an apprenticeship provider.

How we’ll support you

You’ll have experienced colleagues around you, regular feedback and time set aside for your apprenticeship learning. We don’t expect you to know everything from day one. We do expect you to be willing to learn, take feedback and put what you’ve learned into practice. The more confidence and experience you gain, the more responsibility you’ll be able to take on.

Who we’re looking for

We’re not looking for someone with a long CV or years of experience. We’re looking for the right person. Someone who is:

• Warm and friendly. You genuinely enjoy being around people and making them feel comfortable.
• Reliable. You turn up, do what you say you’ll do and take pride in your work.
• Willing to learn. You’re happy to ask questions, take feedback and try something new.
• Organised. You notice the small things and understand why getting them right matters.
• A good communicator. You enjoy talking to people and want to become more confident dealing with different situations.
• Proactive. If something needs doing, you’re happy to get involved rather than waiting to be asked.
• A team player. You understand that everyone has a part to play, whether that’s welcoming a patient, helping a colleague or keeping the practice tidy.
• Comfortable with technology. You don’t need to know our systems, but you should be happy learning to use computers, digital tools and social media.
• Caring and patient. You understand that people sometimes feel nervous, frustrated or worried, and you know how important it is to listen.

No dental experience is needed. Experience in retail, hospitality, customer service or care would be a bonus, but it’s certainly not essential. And if you’ve got an interest in marketing, social media or business, even better. What matters most to us is your attitude.

What you’ll get from us

We want this apprenticeship to be the start of something, not just another job. You’ll have the opportunity to:

• Gain a recognised qualification while earning a salary.
• Develop real customer service and communication skills.
• Learn how a successful private dental practice operates.
• Gain experience in sales, marketing, administration and business systems.
• Work alongside an experienced and supportive team.
• Build your confidence and take on more responsibility as you progress.
• Develop skills that could open doors to future careers in customer service, business administration, marketing, patient coordination or practice management.

We’re a growing practice, and we want people who are excited about growing with us.

How to apply

Send your CV to [email protected], along with a few lines about why this opportunity appeals to you.

Work location: In person, Curzon Park Dental, 13 Chester Street, Saltney, Chester, CH4 8BL.

Hours: Full-time, including apprenticeship training time.

Salary: Apprenticeship salary to be confirmed.

Qualification: Customer Service Apprenticeship – level and duration to be confirmed with the training provider.

Application deadline: To be confirmed.

At Curzon Park, we look after people, not just teeth. And that includes the people who work here.

If you’ve got the right attitude, a willingness to learn and a genuine interest in helping people, we’d love to hear from you.

Pay: £8.00 per hour

Expected hours: 40.0 per week

Work Location: In person