Customer Service Apprenticeship

Based in Leatherhead, Surrey, MBM is an established workplace solutions provider with roots dating back to 1979. We work with businesses across the UK, providing a wide range of workplace products and integrated services, that help organisations operate efficiently and sustainably.

Our services include workplace procurement, facilities supplies, business catering, technology, office interiors and refurbishments, print and promotional merchandise, and recycling solutions.

We pride ourselves on delivering exceptional customer service and building long-standing relationships with our clients. Our people are central to our success, and we are committed to creating a supportive working environment where employees can develop their skills and contribute to the business. We are accredited to ISO 9001 and ISO 14001, reflecting our commitment to quality and environmental responsibility.

About the role

We are looking for an enthusiastic and motivated Customer Service Apprentice to join our team at our Leatherhead office. This is an excellent opportunity for someone looking to start their career in customer service, gaining hands-on experience in a busy and varied business environment while working towards a recognised apprenticeship qualification. As part of our Client Service Team, you'll gain practical experience in customer relationship management, sales order processing, procurement and supplier liaison. You’ll be involved in sourcing products and services, obtaining quotations, coordinating client requirements, and working with suppliers to ensure orders are fulfilled efficiently.

You'll gain experience across a wide range of products and services while developing your communication, organisational and problem-solving skills.

Key responsibilities

• Deliver a first-class customer service experience, ensuring client enquiries and requirements are handled professionally and efficiently
• Prepare quotations, process customer orders and manage associated enquiries
• Build and maintain effective relationships with clients and suppliers
• Maintain regular communication with suppliers, following up on quotations, orders and deliveries to ensure client requirements are met
• Support the sales and account management teams with ongoing client requirements and bespoke requests
• Respond to customer queries, resolve issues and ensure timely follow-up
• Maintain accurate customer records and update information across internal business systems
• Assist with the sourcing of products and services to meet specific client requirements
• Contribute to achieving customer service standards and company KPIs
• Support the continuous improvement of customer service processes and procedures
• Follow company procedures and guidelines in line with our ISO 9001 and ISO 14001 management systems

About you

We're looking for someone who is friendly, reliable and enjoys helping people, with the following skills and qualities:

• Good communication and interpersonal skills
• A positive and professional attitude
• Strong attention to detail and organisational skills
• A willingness to learn and develop new skills
• Basic IT skills, with knowledge of Microsoft Office applications such as Word, Excel and Outlook being an advantage
• Good problem-solving skills
• The ability to work well as part of a team and use your own initiative

Previous office experience is not required, as full training and support will be provided.

Qualifications

GCSE Maths and English at grade 4 or above are desirable.

Apprenticeship training

You will work towards a Customer Service Specialist Level 3 Advanced Apprenticeship, gaining practical experience alongside structured training and development.

Throughout your apprenticeship, you'll receive support from experienced colleagues to help you develop your knowledge, confidence and professional skills.

Future career opportunities

MBM has a successful history of supporting apprentices, with many progressing into permanent positions across the business. Previous apprentices have also progressed from Level 3 qualifications into higher-level and degree apprenticeships. Following successful completion of your apprenticeship, there may be opportunities to develop your career within client services, account management, sales or other areas of the business, subject to performance and business requirements.

Working at MBM

Our modern offices are located on an attractive business park in Leatherhead, approximately a 20-minute walk from Leatherhead railway station. We offer free on-site parking, kitchen facilities and complimentary snacks and drinks. You'll be joining a friendly, supportive team within an established business where you'll have the opportunity to learn, contribute and develop your career.

If you're enthusiastic, enjoy helping people and are looking for an opportunity to begin your career in customer service, we'd love to hear from you.

Job Type: Full-time

Pay: £18,000.00 per year

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

Ability to commute/relocate:

• Leatherhead KT22 7RD: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person