Customer Service Assistant – Admin/Clerical

WE’RE HIRING: ASSISTANT CUSTOMER SERVICE (ADMINISTRATIVE/CLERICAL)

Location: Quezon City
Work Setup: Onsite
Headcount: 1
Employment Type: Full-Time

ACCPRO International is looking for an Assistant Customer Service to provide customer service, administrative, and clerical support while ensuring smooth day-to-day operations.

KEY RESPONSIBILITIES

• Answer customer calls and address inquiries and concerns promptly
• Provide basic information about company products and services
• Process orders, determine charges, and monitor billings and payments
• Handle customer complaints and returns and escalate concerns when necessary
• Refer concerns to supervisors, managers, and sales representatives
• Prepare invoices and assist in bidding preparations
• Ensure customer orders are properly processed and completed
• Prepare and maintain reports and records
• Perform clerical duties such as encoding and filing
• Handle hotel bookings and other administrative arrangements
• Provide receptionist support and perform other assigned administrative tasks

QUALIFICATIONS

• Graduate of any four-year course, preferably Accounting, Business Administration, or Marketing
• Background in basic accounting subjects is an advantage
• Comfortable with a 75% clerical and 25% receptionist work arrangement
• Proficient in Microsoft Word and Excel
• Strong communication and interpersonal skills
• Detail-oriented and organized
• Able to work under pressure and multitask effectively
• Willing to work beyond office hours when necessary

WORK ARRANGEMENT

Location: Quezon City
Setup: Onsite
Headcount: 1

BENEFITS

Benefits to be discussed during the recruitment process.