Customer Service Assistant

About the Company

Many well-known businesses across New Zealand trust Aramex to deliver. We handle the freight needs of many of the world’s largest e-commerce businesses as well as thousands of local companies.

Headquartered in Dubai with thriving operations in New Zealand, Aramex is a global leader in logistics and transportation solutions. There are currently 17 Regional Franchises and 300+ Courier Franchisees in NZ. Delivering across town and around the world, opportunities abound for motivated individuals to join the team.

At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you.

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders.

About the Role

Aramex Hawke's Bay is looking for an energetic and customer-focused Customer Service Assistant & Freight Sorter to join our team.

This is a diverse, hands-on role that combines customer service and depot operations. You'll be helping customers with enquiries and bookings while supporting the efficient sorting and movement of freight through our depot. If you enjoy variety, problem-solving, and working as part of a busy team, we'd love to hear from you

Key responsibilities include:

• Responding to customer enquiries via phone, email, online platforms, and in person.
• Managing customer pickup requests and freight-related enquiries.
• Assisting with problem freight investigations and customer resolutions.
• Sorting, scanning, loading, and handling freight accurately and safely.
• Ensuring parcels are correctly labelled and routed.
• Supporting depot housekeeping and maintaining a safe work environment.
• Assisting with general administration and operational tasks as required.

To be successful in this role:

• You have excellent customer service and communication skills.
• You're organised, detail-oriented, and enjoy working in a fast-paced environment.
• You can work independently and collaboratively within a team.
• You have basic computer skills, including Microsoft Word and Excel.
• Previous experience in customer service, courier, freight, or warehouse operations is an advantage.
• You're committed to workplace health and safety.

Our Benefits:

• Grow with us – Access career development opportunities including LinkedIn Learning and a range of in-house training programs.

• Annual salary reviews – We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market.

• Peace of mind with Life Insurance – We provide company-paid Life Insurance, giving you and your loved ones added peace of mind.

• Supportive culture – Be part of an inclusive workplace that celebrates collaboration, initiative, and community.

If you think this would be a great opportunity for you, please apply today by submitting your cover letter and cv.

Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.