Customer Service Assistant

Customer Service

We are for a young and energetic Customer Service Representative plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.

What will you be expected to do?

• Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.
• Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
• Stay updated on product knowledge, industry trends, and company updates to better assist customers
• Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.
• Check and prepare customer DO and Invoice & arrange for delivery

What we are looking for?

• ·You have proven experience in customer service & internal sales
• ·You would have excellent communication skills & problem solving skills
• You would have minimum 2 years' experience in related fields
• SPM/STPM/Diploma/Degree & Fresh graduates are also encouraged to apply
• ·You are able to understand and communicate well with mandarin-speaking customers.
• You have great time management in multi-tasking and managing additional projects
• You are a fast learner, independent worker, and a joyful team member

Multiple work location:

• Taman Malim Jaya, 75250 Melaka
• Kawasan Perindustrian Temenggong, 81100 JB

What you’ll get in return

Exposure to SLS environment within a manufacturing organization which is a great platform to excel in to your career & great progression opportunity

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up to date copy of your resumes.

Right people in right place!

Apply Now!