Customer Service Assistant

Join our growing team in the automotive parts industry and be part of a professional and supportive work environment. We value teamwork, open communication, and a positive working culture, where everyone is encouraged to contribute, learn, and develop their skills.

We are looking for a responsible and customer-oriented Customer Service Assistant to join our team. In this role, you will be responsible for handling customer enquiries while also supporting day-to-day retail and logistics operations.

Key Responsibilities:

• Manage customer enquiries efficiently across multiple digital communication networks, phone channels, and e-commerce platforms such as Shopee.
• Provide accurate information to customers regarding products details, orders, delivery status, and related enquiries.
• Follow up with customers post-purchase to ensure seamless delivery and resolve basic feedback or issues.
• Manage the end-to-end fulfilment process by coordinating closely with the sales, warehouse, and logistics teams.
• Assist with daily retail operations, including packing orders, checking items, and arranging deliveries.
• Maintain organised and accurate documentation of customer enquiries, feedback and orders record.
• Perform other duties and ad-hoc tasks as assigned by the supervisor.

Job Requirements:

• Candidates must possess at least SPM/ Certificate/ Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree Business Administration, Retail Management, Automotive, or related fields are encouraged to apply.
• Minimum 1 Year(s) of working experience, Automotive industry experience is an added advantage.
• Fresh graduates are encouraged to apply.
• Willing to assist with hands-on operational tasks such as packing orders, checking items, and arranging logistics/deliveries.
• Excellent attention to detail and organizational skills.
• Good communication skills in English and Bahasa Malaysia. Ability to speak Mandarin will be an added advantage due to business nature needs.