Customer Service Assistant

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to provide exceptional support and help create positive customer experiences. This is a great opportunity for someone who enjoys working with people, building relationships, and developing valuable professional skills in a dynamic, team-oriented environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Respond to customer questions regarding products and services.
• Assist with resolving customer concerns promptly and courteously.
• Identify customer needs and provide appropriate solutions.
• Build positive relationships through excellent customer service.
• Maintain organized records of customer interactions.
• Collaborate with team members to achieve service goals.
• Represent the company with professionalism and a positive attitude.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Excellent customer service and problem-solving abilities.
• Strong organizational and multitasking skills.
• Customer-focused and professional demeanor.
• Ability to work effectively in a collaborative environment.
• Previous customer-facing experience is a plus but not required.