Customer Service Assistant 客服

About the role

We are looking for a Customer Service Representative to provide professional and efficient support to our international clients. You will handle customer inquiries, follow up on cases, and ensure issues are resolved within the company’s required Service Level Agreement (SLA).

What you'll be doing

• Provide timely and professional customer support via live chat, email, and other support channels.
• Handle customer inquiries related to accounts, deposits & withdrawals, platform usage, and general services.
• Ensure customer requests are responded to and handled within the required SLA.
• Take ownership of customer cases and follow up until resolution.
• Escalate urgent or complex cases to the relevant internal teams.
• Maintain accurate customer interaction and case records in the CRM system.
• Work closely with Operations, Payment, Compliance, and other teams to resolve customer issues.
• Identify common customer issues and suggest improvements to customer service processes.
• Follow company policies, procedures, and compliance requirements.

What we're looking for

• Excellent verbal and written communication skills in both English and Mandarin (Oversea Client)
• Additional language skills are highly preferred, especially Mandarin, Arabic, Russian, Portuguese, Spanish, Uzbek, or other international languages.
• Strong customer service orientation with a passion for problem-solving
• Ability to remain calm under pressure and multitask effectively
• Strong attention to detail and data entry skills
• Proficiency in using customer relationship management (CRM) systems

About us

We are a leading provider of cutting-edge digital solutions.We have rapidly grown to become a trusted partner for businesses across various industries. Our mission is to empower our clients with innovative technology that drives their success. We are a dynamic, collaborative team committed to excellence and continuous improvement.

Apply now to join our team and be part of our exciting journey!