Customer Service Assistant

About Us

Draftomat is a professional landscaping and grounds maintenance company providing dependable outdoor services to residential and commercial properties. We are committed to delivering exceptional customer care while maintaining healthy, clean, and visually appealing outdoor spaces.

Job Summary

We are seeking a motivated and friendly Customer Service Assistant to support daily customer interactions, appointment coordination, and administrative operations. This is an excellent opportunity for someone looking to begin a career in customer service within a growing service-based company.

Key Responsibilities

• Assist customers via phone, email, and in-person inquiries
• Schedule landscaping and maintenance appointments
• Maintain customer records and service updates
• Coordinate with field teams regarding scheduling changes
• Provide administrative support to office staff
• Deliver professional and timely customer service

Qualifications

• High school diploma or equivalent preferred
• Strong communication and interpersonal skills
• Basic computer proficiency
• Organized and detail-oriented
• Positive attitude and willingness to learn
• Previous customer service experience is a plus but not required

Compensation & Benefits

• Pay: $18 - $27 per hour
• Full-time stable schedule
• Paid training provided
• Career advancement opportunities
• Supportive team environment