Customer Service Assistant

Job Responsibility

• Act as a receptionist: warmly greet patients and relatives, offer assistance with a smile, courtesy and professionalism at all times.
• Handle telephone calls, inquiries, appointments and messages with courtesy, tact and politeness at all times.
• Attend to all clerical aspects to expedite patient registration, admission and discharge, including bed management tasks (e.g., checking Room and Board entitlement, booking of beds); maintain accurate records in individual patient files.
• Register patients; maintain and update patient particulars in HIS where applicable.
• Trace patient folders from the Medical Records Room and dispatch to the Emergency Unit or ward as required.
• Collect deposits from patients or guarantors upon inpatient registration; collect balance payment upon discharge; issue receipts and remain accountable for all amounts collected.
• Perform cashiering duties as and when required.
• Assist the Claims team in Initial Guarantee Letter application submission and follow-up after office hours when required.
• Assist the Claims Department in processing insurance forms after office hours, on weekends and on public holidays.
• Perform other appropriate tasks and duties assigned within the realm of the employee's knowledge and abilities.
• Understand and adhere to Pantai Hospital Penang policies and procedures.
• Participate in Quality Improvement activities at department level.
• Assist in the arrangement of Community Service projects and other projects conducted by the Hospital when required.
• Undertake any other duties as delegated by the immediate superior.

Job Requirement

• Proficient in customer service skills.
• Possess at least SPM/ Diploma or equivalent qualification.
• Minimum 1 year working experience in the related field is required for this position.
• Candidates fluent in English, Bahasa Melayu and Mandarin preferred as role requires candidate to deal with Mandarin speaking clients
• Excellent communication skills (written and oral).
• Able to work 3 shift and able to commence immediately is an advantage.
• Able to work on weekends and Public Holiday.