Customer Service Assistant

Competitive Rate

**Role Summary:**To provide great customer service to customers and complete duties as required by the management team.

Role Description

• Greet and welcome customers with a warm,friendly demeanour.

• Function as an expert in our product offerings,answering customer questions and providing recommendations.

• Ensure the store is well-maintained,clean,and visually appealing.

• Process customer transactions accurately and efficiently. Any errors are to be reported to management.

• Work on all the sites departments as required i.e. tills,arcade areas,shop floor retail,Gashapon,game promotion,etc.

• To assist on promotions,themed events,exhibitions etc. Occasionally these may be off site.

• Ensure that all machine faults are reported correctly.

• Work with the store management team to achieve sales targets and meet performance goals.

• Assist in inventory management,including receiving,stocking,and organising merchandise.

• Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.

• Provide onward training to other employees.

• Contribute to a positive and inclusive team environment.

Key Responsibilities

• Ensure all paperwork that you are responsible for is correctly completed,including e-Learning.

• Adhere to policies and procedures as outlined in the current Company Handbook,your Contract and those you have been trained in by management.

• Adhere to all Gambling,Health and Safety,Food and Hygiene compliance and legislation at all times.

• Ensure all visitors are dealt with correctly as trained i.e. police,enforcement officers,workmen,company reps etc.

• To report any incidents to management straight away.

• Ensure all back-office areas are secure at all times.

• You must maintain professional appearance and conduct at all times.

• Develop a good working relationship between your colleagues and management.