Customer Service Assistant

Customer Service Assistant | Manchester | Full-Time | Permanent | On-Site

Thrive in fast-paced environments and enjoy bringing people together? If you're looking for a full-time Customer Service Assistant job in Manchester where you can develop communication skills while working on active promotional campaigns, this could be the perfect opportunity.

We're looking for an enthusiastic Customer Service Assistant to join our growing Manchester team. This is a fantastic opportunity to build practical experience in campaign coordination, brand engagement, and direct customer acquisition while working alongside experienced industry professionals.

You'll receive structured training, ongoing mentoring, and the opportunity to build the skills needed to support successful campaigns, collaborate with dynamic teams, and progress into leadership roles.

Represent Brands. Engage Audiences. Build Your Career.

Every day is different. From interactive brand activations and venue setups to promotional campaigns, you'll play a central role in supporting the planning, display presentation, and execution of successful customer initiatives.

Working closely with experienced shift leads, you'll gain hands-on experience managing on-site activities, supporting daily venue operations, and ensuring every interaction delivers an outstanding experience for members of the public.

This position is ideal for candidates searching for Customer Service Assistant Jobs, Customer Engagement Associates, Brand Ambassadors, Campaign Assistants, and Entry-Level Careers in Manchester.

What You'll Be Doing

As a Customer Service Assistant, your responsibilities will include:

• Assisting with the planning, setup, and on-site delivery of promotional campaigns
• Engaging directly with prospective customers across active venues to present client brand highlights and facilitate direct account registrations
• Supporting venue logistics, display arrangements, and ensuring daily campaign setups run smoothly
• Representing client brands professionally during live interactions
• Building positive relationships with customers, venue contacts, and colleagues
• Tracking shift performance metrics and contributing practical ideas for future campaign expansion
• Working towards individual acquisition targets and shared team performance objectives
• Developing your communication, campaign coordination, and customer engagement skills through daily ongoing training

What We're Looking For

We're looking for someone who enjoys working with people, takes initiative, and is motivated to build a career in campaign activations and commercial operations.

To succeed in this role, you'll:

• Enjoy working in lively, fast-paced commercial environments
• Possess previous experience in customer service, retail, hospitality, brand promotions, or direct customer support (beneficial but not essential)
• Communicate confidently, professionally, and with natural enthusiasm
• Be organized, adaptable, and able to manage multiple priorities on your feet
• Enjoy working collaboratively while taking personal ownership of performance targets
• Have a positive attitude, strong resilience, and a willingness to learn

We prioritize drive, communication skills, and work ethic above past job titles—comprehensive paid onboarding and continuous 1-on-1 mentorship are provided from day one.What's On Offer

• Competitive base salary structure plus performance-based bonus scheme
• Comprehensive training programme and ongoing 1-on-1 mentoring
• Continuous coaching and professional development
• A structured onboarding programme designed to set you up for success
• Clear progression opportunities into Shift Captain, Campaign Coordinator, and Operations Manager roles
• Development in campaign execution, leadership, and team coordination
• A supportive, collaborative, and people-focused working environment
• Recognition programmes, team incentives, and regular social events

Why Join Our Manchester Team?

Customer-facing brand activation is about creating genuine customer connections, supporting energetic campaign teams, and delivering results that make an impact. As a direct customer acquisition specialist, we connect partner brands directly to consumers on the ground. This role offers the opportunity to build valuable communication, leadership, and operational skills while working in an active, people-focused environment.

Apply Today

Ready to take the next step towards a rewarding career? Submit your CV today to join our Manchester team as a Customer Service Assistant!

Pay: £14.00-£16.00 per hour

Benefits:

• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person