Customer Service Assistant

Company Description Source Vitál Apothecary is a family-owned small business that creates clean, natural self-care products for skin, body, mind, and spirit. We handcraft small-batch formulations with seaweed, plant extracts, and pure essential oils to ensure freshness and effectiveness. Source Vitál Apothecary serves both retail and professional wholesale customers, emphasizing transparency in ingredients and personalized, products. The company also operates a brick-and-mortar beauty market in the Houston area while shipping throughout the United States.

Role Description The Customer Service Assistant is an on-site role based in Houston, TX. This role is responsible for providing friendly, knowledgeable support to retail and wholesale customers via in-person interactions, phone, email, and online channels. Day-to-day tasks include answering product and order inquiries, assisting with purchases and returns, tracking and resolving customer issues, and ensuring a positive experience at the beauty market. The Customer Service Assistant will maintain accurate customer records, collaborate with team members to improve service processes, and support merchandising and administrative tasks as needed. The role calls for a commitment to Source Vitál Apothecary's holistic, ingredient-conscious approach and a passion for educating customers about self-care products.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills focused on delivering a positive, solution-oriented experience.
• Candidates should possess effective Communication skills, including clear verbal and written communication with diverse customers and team members.
• Candidates should possess excellent Interpersonal Skills that support empathy, patience, and respectful, inclusive interactions.
• Candidates should possess a commitment to Customer Satisfaction, including proactive follow-up, attention to detail, and ownership of customer issues.
• Basic computer proficiency (POS systems, email, online order platforms) and comfort working in a retail or customer-facing environment.
• Ability to manage multiple tasks and work collaboratively in a small business setting.
• Interest in holistic wellness, skincare, and natural products; prior experience in retail, spa, or beauty is a plus.
• High school diploma or equivalent; additional training in customer service or retail operations is beneficial.