Customer Service Assistant

Description:

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customer interactions, answer questions, and help create a positive experience for every customer. This entry-level opportunity is ideal for someone who enjoys working with people, learning new skills, and contributing to a collaborative team.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions about products, services, and promotions.
• Listen to customer needs and help identify appropriate solutions.
• Assist with routine customer requests and concerns.
• Provide clear and accurate information to customers.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Help introduce customers to relevant products and services.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Work with colleagues to meet customer service goals.
• Participate in ongoing training and professional development.

Requirements:

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly and customer-focused attitude.
• Positive attitude and willingness to learn.
• Strong listening and problem-solving abilities.
• Good organizational and multitasking skills.
• Reliable, adaptable, and professional.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.