Customer Service Assistant

• To liaise with carrier, custom, customers and relevant departments for tracking of shipments
• Follow up/monitoring/arrange all the clearance process and assist in arrangement of door delivery within specified requested period
• Handle and resolve all customer complaints/inquiries via mail or phone in timely manner
• To coordinate internally & externally on the shipping arrangement and documentation preparation
• Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP
• Ensure individual job task is being fulfilled in term on delivery time and cargo safety

Benefits

• Subject to statutory contributions/deductions
• Employee Provident Fund (EPF)
• Social Security Organization Malaysia (SOCSO)
• Employee Insurance Scheme (EIS)
• Minimum Diploma in any discipline
• At least 1 years of customer service explore with familiarity in the freight forwarding industry
• Excellent and strong communication skill, spoken and written in English and Bahasa Melayu
• Proactive with strong interpersonal skill
• Able to work independently with multitasking abilities and able to take work pressure