Customer Service Assistant

ob description:

Overview

We are seeking a friendly, professional Front Desk Agent to join our vibrant Salon Spa team. This role is essential in creating a welcoming atmosphere for clients and ensuring smooth daily operations. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks efficiently. Bilingual abilities and experience in retail or hospitality environments are highly valued. This position offers an opportunity to be part of a dynamic team dedicated to providing exceptional client experiences.

Duties

• Greet clients warmly upon arrival and assist with check-in/check-out procedures
• Manage appointment scheduling and confirm upcoming appointments via phone or digital systems
• Handle cash transactions, process payments, and operate POS systems accurately
• Promote salon and spa services, products, and special offers through upselling and product demos
• Maintain cleanliness and organization of the front desk area and retail displays
• Answer phone calls professionally, providing information about services and scheduling inquiries
• Assist clients with product selection and provide basic product knowledge to enhance sales
• Manage client records with attention to detail and confidentiality
• Support team members with administrative tasks as needed to ensure efficient daily operations

Skills

• Excellent communication skills, including phone etiquette and active listening
• Strong customer service focus with the ability to engage clients positively
• Organizational skills to manage appointments, retail inventory, and administrative duties effectively
• Ability to handle cash handling accurately and perform basic math calculations
• Experience with POS systems, retail sales, merchandising, and cashiering preferred
• Multilingual or bilingual abilities (e.g., English plus additional languages) are a plus
• Technical sales experience, including product demos and upselling techniques, is advantageous
• Knowledge of retail or hospitality environments enhances ability to connect with clients
• Time management skills to prioritize tasks efficiently in a fast-paced setting

Benefits:

• Flexible schedule
• Store discount

Work Location: In person

Pay: $18.25-$22.50 per hour

Expected hours: 25.0 per week

Work Location: In person