Customer Service Assistant

About the role
As a Customer Service Assistant at Bonney Energy, you will be responsible for the efficient and effective operation of the Ampol Halls Gap Victoria service station. In this role, you will be the first point of contact for customers, providing excellent customer service and ensuring a smooth and streamlined experience. The Customer Service Assistant plays a vital role in supporting the overall operations of our retail business.

What you'll be doing

• Providing exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Accurately processing customer transactions, including cash handling, card payments, and refunds
• Maintaining the cleanliness and organisation of the retail site
• Restocking and replenishing retail products as required
• Use food safety standards when preparing, cooking, displaying and disposing of hot/cold food
• Adhering to all company policies, procedures, and safety standards
• Assisting with inventory management and stock control
• Responding to customer inquiries and addressing any concerns or issues
• Collaborating with the wider retail team to ensure smooth operations

What we're looking for

• Previous experience in a customer service or retail role, preferably in a similar environment
• Strong communication and interpersonal skills, with the ability to provide excellent customer service
• Attention to detail and the ability to work accurately and efficiently
• Flexibility to work a range of shifts, including weekends and public holidays
• A positive, friendly, and professional attitude
• Good problem-solving and decision-making skills
• The ability to work well in a team and collaborate with others

What we offer
At Bonney Energy, we are committed to providing a supportive and rewarding work environment for our employees. As a Customer Service Assistant, you will have the opportunity to develop your skills and progress your career within our growing organisation. We offer competitive remuneration, opportunities for training and development, and a range of employee benefits to support your wellbeing and work-life balance.

About us
Bonney Energy is dedicated to providing exceptional customer service. With a strong presence in the Tasmanian market, we are committed to supporting the local community and promoting sustainable business practices. Join our team and be a part of our continued success!

Apply now for this exciting Customer Service Assistant opportunity with Bonney Energy.

Applications close: 20th September 2026