Customer Service Assistant

About the Company

Sree Amman Enterprises is an established business located in Simmakkal, Madurai, serving customers since 2008. The company is committed to providing quality products and reliable service to meet customer needs. Over the years, it has built strong relationships with its customers through trust and consistent service.

Sree Amman Enterprises deals in a wide range of tyres, tyre tubes, and related automobile products for various types of vehicles. The company offers products from well-known brands such as MRF and CEAT, along with other national and local brands, providing customers with a variety of options to suit their needs and budgets. The business continues to maintain a good reputation in the area through its commitment to quality and customer service.

Job Title: AccountantJob DescriptionRoles & Responsibilities

• Attend to customer enquiries through phone, WhatsApp, and in person.
• Understand customer requirements and suggest suitable tyres, tubes, and related products.
• Provide customers with information regarding product availability, brands, and pricing.
• Coordinate with the team regarding product availability and customer orders.
• Follow up on customer enquiries and pending orders.
• Maintain proper records of customer enquiries and orders.
• Handle customer concerns and coordinate with seniors when required.
• Build and maintain good relationships with regular customers.
• Assist the sales team with day-to-day customer-related activities.
• Share customer feedback and requirements with the management.

Requirements

• Any degree or relevant educational qualification.
• Good communication and interpersonal skills.
• Comfortable speaking with customers over the phone and in person.
• Basic knowledge of MS Excel is an advantage.
• Friendly, responsible, and willing to learn.
• Prior experience in customer service or sales is an advantage.

Pay: ₹150,000.00 per month

Work Location: In person