Customer Service Assistant

Location: Leeds

Hours: Full-time (Monday to Friday, 9:00am–6:00pm)

Earnings: Guaranteed base pay plus performance bonus incentives

Start Date: Within 2 weeks

Why do some brands immediately earn your trust while others are completely forgotten? More often than not, it comes down to a single great conversation with someone who listened, answered questions clearly, and made the experience effortless. If you naturally enjoy helping people, communicate with confidence, and want to build real commercial experience in live brand representation, our Leeds team has an open spot for you.

We are expanding our regional accounts and hiring an entry-level Customer Service Assistant to support interactive client campaigns, customer acquisition setups, and promotional spaces across the city.

Position Overview

As a Customer Service Assistant, you will act as the direct link between establishing client brands and members of the public. Operating on-site across active venue locations, you will welcome guests, answer product inquiries, share current promotional offers, and walk interested customers through simple digital registrations.

Daily Experience of a Customer Service Assistant

• Morning Prep: Review daily campaign targets, client updates, and service materials with campaign managers
• Public Outreach: Welcome venue visitors, initiate friendly conversations, and identify what service options suit their needs
• Customer Support: Answer questions clearly, resolve routine concerns, and explain promotional packages in simple terms
• Data & Sign-ups: Assist interested customers through straightforward sign-up procedures while keeping records accurate
• Debrief & Feedback: Gather with team leads at the end of the shift to log interaction numbers and share visitor feedback

What You Will Receive

• Optional Saturday availability for any Customer Service Assistant looking to increase weekly earnings
• Complete entry-level training covering brand knowledge, customer engagement, and campaign logistics
• Regular 1-on-1 coaching and continuous mentorship from senior campaign leaders
• Hands-on experience representing varied client accounts across Leeds' top commercial venues
• Consistent performance reviews, transparent targets, and regular achievement awards
• Structured internal advancement pathways into Customer Service Lead, Account Coordinator, and Campaign Manager roles
• Immediate start dates available with open interview slots

Candidate Profile

• Confident, polite, and comfortable speaking face-to-face with members of the public
• Strong listening skills and high attention to detail when logging customer information
• Reliable, organized, and positive when working in an active team setting
• Previous background in customer service, retail, hospitality, or call centers is a plus, but not essential as full training is provided

Interviews are open right now, and we are aiming to onboard our new Customer Service Assistant within the next 2 weeks. Submit your CV today to apply.

Pay: £14.00-£16.00 per hour

Benefits:

• Cycle to work scheme
• Free parking
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person