Customer Service Assistant

Job Summary / 职位简介

We are seeking a proactive Customer Service Assistant to support our sales and invoicing operations. In this role, you will manage sales orders, assist walk-in clients, issue e-invoices via AutoCount, and coordinate with dispatch and finance teams to ensure seamless delivery and timely payment collection.

我们诚聘一位积极主动的 业务文员（Customer Service Assistant）。您将负责处理销售订单、接待到访客户、通过 AutoCount 开具电子发票（E-Invoice），并与运输及财务团队紧密协作，确保订单准确按时交付及账款按时回收。

Key Responsibilities / 工作职责

1. Sales Order & Fulfillment / 订单处理与出货协调

   • Manage incoming sales orders and ensure accurate, timely entry into the system.
   • 管理传入的销售订单，确保准确且及时地录入销售系统。
   • Coordinate with the sales and dispatch teams to ensure timely order fulfillment according to specifications.
   • 与销售团队及运输团队协调，确保订单按时且符合规格要求交付。
   • Verify correct products and quantities before delivery to customers.
   • 出货给客户前，仔细核对产品的规格与数量。

2. Invoicing & Finance Collaboration / 发票开具与财务协作

   • Ensure all sales invoices are correctly generated and compliant with company policies and local tax regulations (e-invoicing).
   • 确保所有销售发票准确生成，并符合公司政策及本地税务法规（电子发票/E-Invoice）。
   • Collaborate with finance and accounting teams for reconciliation of sales accounts, records, and e-invoice matters.
   • 与财务及会计团队合作，确保销售账目、记录及电子发票事宜妥善对账。
   • Monitor and track payment status for outstanding sales invoices; perform timely follow-ups and collections.
   • 监控和追踪未结销售发票的付款状态，确保及时跟进与催收款项。

3. Customer Service & Walk-ins / 客户服务与现场接待

   • Serve walk-in customers, introduce, and promote company products.
   • 接待到访/门市客户，积极介绍并推广公司产品。
   • Liaise with clients to address and resolve any issues or concerns regarding orders or invoices.
   • 与客户保持沟通，妥善处理并解决有关订单或发票的任何疑问与问题。

4. Reporting & Administration / 报表与行政支持

   • Stay informed about product updates, market trends, and sales strategies.
   • 随时了解最新的产品更新、市场趋势及销售策略。
   • Generate regular reports on sales performance, trends, and outstanding accounts for management.
   • 定期向管理层提交销售业绩、趋势及应收账款报表。
   • Responsible for document filing and performing other tasks as assigned by the manager.
   • 负责文件的归档整理，并完成经理交办的其他临时任务。

Skills & Job Requirements / 任职要求

• System Experience / 系统经验： Hands-on experience with the AutoCount system is required. 必须具备 AutoCount 系统的实操经验。

• E-Invoicing Knowledge / 税务知识： Familiar with sales regulations, tax requirements, and e-invoicing processes. 熟悉销售法规、税务要求及电子发票（E-Invoice）流程。

• Language Proficiency / 语言能力： Proficient in Mandarin is a plus (to communicate effectively with mostly Mandarin-speaking customers). 掌握普通话者优先（以便与大多数讲华语的客户顺畅沟通）。

• Core Competencies / 核心能力：

  • Excellent communication and interpersonal skills to manage client relationships. 具备出色的沟通与人际交往能力，能有效维护客户关系。
  • Proficient in sales systems and data entry. 熟练掌握销售系统及数据录入。
  • Ability to prioritize tasks and manage multiple orders simultaneously. 能够区分任务轻重缓急，并具备良好的多任务处理能力。