Customer Service Assistant

Job Reference

CSA-WHS-C-140552

Salary Description

13.45 per hour

Contract Type

Permanent

Location

Brampton

Advert

Join Our Team as a Customer Service Assistant

16 Hours per week

Are you a confident communicator who enjoys helping customers and being part of a busy, friendly team? Do you take pride in providing excellent service and making sure every customer has a positive experience? If so, we'd love to hear from you.

We're looking for a reliable and motivated Customer Service Assistant to join our team. You'll be an important point of contact for our customers, helping them with orders, answering enquiries and ensuring they receive the friendly, efficient service they expect from WCF.

The Role: What to Expect

Working as part of our busy Customer Service team, you'll help ensure customers receive a high standard of service from their first enquiry through to the successful completion of their order.

Your responsibilities will include:

• Answering customer calls and dealing with enquiries in a friendly, professional and helpful manner.
• Taking and processing customer orders accurately and efficiently.
• Providing customers with information about products, availability, pricing and delivery.
• Responding to customer queries and resolving issues wherever possible.
• Liaising with colleagues across the business to ensure customer orders and enquiries are dealt with promptly.
• Processing amendments, returns and other customer requests accurately.
• Keeping customer and order information up to date on our systems.
• Identifying opportunities to improve the customer experience and reduce errors.
• Working as part of the wider team to meet service and performance targets.
• Following company procedures and contributing to a positive, professional working environment.

About You

We're looking for someone who is:

• Friendly, positive and customer-focused.
• Confident and professional when speaking to customers on the telephone.
• Organised with excellent attention to detail.
• A strong team player with good communication skills.
• Patient, approachable and able to handle customer enquiries effectively.
• Comfortable working in a busy environment and managing a variety of customer requests.
• Flexible and willing to support different areas of the business when required.
• Confident using computer systems and able to learn new processes.

Why Join Us?

At WCF, we're proud to be an employee-owned business where every colleague plays a part in our success. You'll join a supportive team environment where your contribution is valued, your ideas are welcomed and there are opportunities to develop and grow.

Benefits We Offer

• Employee Ownership – Share in our success through various employee ownership schemes.
• 33 days holiday per annum, including bank holidays.
• Life insurance and pension scheme.
• Employee discounts and exclusive WCF perks, from discounted pet food to glamping holidays.
• Employee Assistance Programme to support your wellbeing.
• Comprehensive induction, training and development opportunities.

Interested?

If you're looking for a customer-focused role where you can make a real difference, build relationships with customers and be part of a friendly, hardworking team, we'd love to hear from you.

Position is Part Time 16 hours per week Tuesday & Fridays either 9.30am – 6pm or 8.30am - 5pm with additional Saturdays on a rota system 1/5.

Apply today and become part of the WCF team.