Customer Service Assistant

Customer Service Assistant

*Location:* Delhi

*Experience:* 1–5 Years

*Employment Type:* Full-Time

*Job Responsibilities:*

* Handle customer inquiries through phone, email, and WhatsApp.

* Coordinate with customers regarding orders, deliveries, installations, and service requests.

* Register and follow up on customer complaints and service tickets.

* Coordinate with the technical/service team for timely issue resolution.

* Maintain customer records, service reports, and follow-up status.

* Prepare quotations, invoices, service documents, and other customer-related paperwork.

* Follow up with customers for pending requirements, payments, and feedback.

* Ensure regular communication with customers and provide timely updates.

* Maintain good customer relationships and ensure customer satisfaction.

*Requirements:*

* Good communication and interpersonal skills.

* Basic knowledge of MS Excel, Word, and email.

* Ability to coordinate with customers and internal teams.

* Good follow-up and problem-solving skills.

* Previous experience in customer service, sales coordination, or service coordination will be preferred.

*Key Skills:* Customer Handling | Follow-up | Coordination | Communication | MS Office | Email & WhatsApp Handling

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person