Customer Service Assistant

About the job:

You will work closely together with our international set-up of colleagues across the world to ensure the highest service level for our customers. Here’s a few headlines describing the type of tasks on your desk:

• Handling customers’ orders from receipt to delivery.
• Data-driven decision-making : Ensuring accurate data input and monitoring, using ERP systems to streamline processes and improve customer satisfaction.
• ERP System Management : Actively using and optimizing ERP systems (Axapta, SAP, Navision) for order tracking, customer requests, and inventory management.
• Being part of a dynamic international team, working closely with colleagues from all other offices.

About you:

• Ambitious, enjoy responsibility, and thrive in a fast-paced, challenging environment.
• Proactive, take initiative, and are comfortable working independently as well as part of a team.
• Have an analytical approach with attention to detail, especially in handling and processing customer data.
• Experience with data discipline , ensuring data accuracy, consistency, and proper documentation in all customer-related tasks.
• Trading/Sourcing experience for European customers (0-2 years).
• Familiarity with ERP systems (Axapta, SAP, D365) and their use in managing customer orders and internal processes.

Requirements:

• Bachelor’s degree in Business/Trading/Engineering.
• Proficiency in written and spoken Turkish and English .
• Competency in MS Applications and ERP systems (Axapta, SAP, D365), with a focus on data entry, data accuracy, and system navigation .
• Ability to work on-site in the Başakşehir area.

Customer Service Assistant, Istanbul