Customer Service Assistant

About the role

The Laundry Club is seeking a Customer Service Assistant to join our team in the Clementi West Region on a full-time basis. In this role, you will be the friendly face and voice of our company, providing exceptional support to our customers across various touchpoints. As a Customer Service Assistant, you will play a vital part in building strong customer relationships, resolving inquiries efficiently, and ensuring every customer interaction reflects our commitment to excellence and service quality. This position is essential to maintaining customer satisfaction and loyalty whilst contributing to the overall success of our business.

Key responsibilities

• Handle customer inquiries via phone, email, and in-person with professionalism and courtesy
• Process customer orders and manage account information accurately and efficiently
• Resolve customer complaints and concerns promptly, escalating complex issues when necessary
• Provide product and service information to customers to assist their decision-making
• Maintain detailed records of all customer interactions and transactions
• Support the coordination of service deliveries and scheduling with customers
• Contribute to a positive and collaborative team environment
• Participate in training programmes to develop product knowledge and customer service skills

What we're looking for

• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers
• Strong problem-solving abilities and a customer-focused mindset
• Proficiency in using computer systems and customer service software
• Ability to multitask and manage time effectively
• Patience and empathy when dealing with customers and their concerns
• Reliable, punctual, and committed to delivering quality service
• Fluency in English; additional languages are advantageous
• Prior experience in customer service or a related field is preferred but not essential
• Willingness to learn and adapt to new processes and systems
• Ability to work weekends and retail hours
• Ability to work independently

What we offer

• Competitive salary and benefits package
• Opportunities for career development and progression within the company
• Comprehensive on-the-job training and mentorship from experienced team members
• A supportive and inclusive team environment where your contributions are valued
• Staff discounts and other employee perks
• Flexible scheduling where possible

About us

The Laundry Club is a customer-focused service company dedicated to providing high-quality laundry and cleaning solutions. We pride ourselves on our commitment to excellence, reliability, and customer satisfaction. Our team is passionate about delivering outstanding service and building lasting relationships with our customers. We foster a workplace culture that values integrity, teamwork, and continuous improvement, making us an attractive employer for those seeking a rewarding career in customer service.

Apply now

If you are interested in joining our team and believe you have the qualities we are looking for, please submit your resume and a brief cover letter to our recruitment team. We look forward to hearing from you!