Customer Service Assistant

Job Purpose

To provide efficient technical service, troubleshooting, repair, maintenance, and customer support for Plasma Motors electric vehicles, ensuring vehicles are maintained in safe and proper working condition.

Key Responsibilities

• Diagnose and troubleshoot technical issues in electric scooters/vehicles.
• Perform servicing, repair, and preventive maintenance of electric vehicles.
• Check and troubleshoot electrical and electronic components such as wiring, controllers, motors, sensors, switches, and displays.
• Inspect and troubleshoot battery-related issues and follow prescribed safety procedures while handling batteries.
• Identify faults using appropriate diagnostic tools and equipment.
• Perform vehicle inspection before and after service.
• Replace faulty or damaged components as per company guidelines.
• Ensure proper fitting and testing of spare parts and components.
• Handle customer complaints professionally and provide appropriate technical solutions.
• Explain vehicle-related technical issues and service requirements to customers when required.
• Maintain accurate records of service, repairs, replaced parts, and vehicle complaints.
• Complete service/job cards properly and submit them to the concerned department.
• Coordinate with the Service Manager and technical team for major or unresolved issues.
• Follow company-defined service procedures, technical standards, and safety guidelines.
• Keep service tools, equipment, and work areas clean and properly maintained.
• Ensure timely completion of assigned service jobs.
• Report recurring technical problems to the Service Manager for further action.
• Support warranty-related inspections and documentation as per company policy.
• Stay updated with new vehicle models, technologies, and service procedures.
• Perform any other service-related responsibilities assigned by the reporting manager.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Commuter assistance
• Life insurance

Work Location: In person