Customer Service Assistant

We are looking for a friendly, reliable, and professional Customer Service Assistant to join our team. The successful candidate will be responsible for assisting customers, handling enquiries, processing orders, resolving issues, and providing a high standard of customer service.

Key Responsibilities

• Assist customers with enquiries, orders, returns, and general requests.
• Provide friendly and professional customer service in person, by phone, and via email.
• Handle customer complaints and resolve issues efficiently and professionally.
• Process orders, payments, refunds, and exchanges accurately.
• Provide customers with clear and accurate information about products and services.
• Maintain accurate customer records and update information when required.
• Work closely with colleagues and other departments to resolve customer queries.
• Maintain a clean, organised, and professional customer service environment.
• Follow company policies, procedures, and health and safety guidelines.
• Work effectively as part of a team in a busy and fast-paced environment.

Requirements

• Previous customer service experience is preferred but not essential.
• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Good problem-solving and organisational skills.
• Reliable, punctual, and hardworking.
• Ability to remain calm and professional when dealing with difficult situations.
• Good computer skills and willingness to learn new systems.
• Ability to work independently and as part of a team.

Working Hours

Full-time / Part-time shifts available.

Pay: £16.05-£25.15 per hour

Work Location: In person