Customer Service Assistant

Responsibilities:

• To preform daily routine counter service operation duties.
• To answer incoming calls and attend to customer/agent’s queries.
• To accept Purchase Orders and key-in customer’s details into system.
• To accept payment collection in different modes of payment (i.e. by cash, cheque and credit card).
• To prepare Official Receipts for daily payment collections.
• To process sales confirmation and distribution of documents to respective departments.
• To handle lot enquiries, lot reservations, change lot, change of address and addressee, cancellation cases, transfer of ownership/entitlement, etc.
• To update system for changes in purchaser/purchaser’s information.
• To arrange for transfers of Items from Vendor / HQ to Klang Site.
• To keep track of sales materials, forms & controlled of stock, e.g. Purchase Orders.
• To perform any other tasks assigned by Superior from time to time.

Requirements:

1. SPM level and above
2. Above to speak and write in Bahasa Malaysia, English and Chinese
3. Basic computer literacy such as MS Office
4. Fresh graduates are welcome