Customer Service Assistant

About The Role We are seeking enthusiastic, customer-focused, and responsible individuals to join our outlets as Customer Service Assistants (CSA) . The successful candidates will be responsible for delivering excellent customer service, supporting day-to-day outlet operations, and ensuring a positive experience for customers.

Key Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Understand customer requirements and provide appropriate assistance.
• Handle customer inquiries and resolve routine issues promptly and professionally.
• Support order-taking, billing, payment collection, and other outlet-related activities as assigned.
• Maintain cleanliness, hygiene, and proper organization of the outlet.
• Ensure products, equipment, and service areas are properly maintained.
• Coordinate with team members to ensure smooth and efficient outlet operations.
• Follow company policies, operational procedures, and safety and hygiene standards.
• Handle customer feedback and escalate concerns to the concerned supervisor when required.
• Perform other duties and responsibilities assigned by the supervisor or management.

Candidate Profile

• Minimum SEE / SLC or equivalent qualification.
• Prior experience in customer service, hospitality, retail, or a similar environment will be an advantage.
• Good communication and interpersonal skills.
• Customer-oriented, positive, and service-minded attitude.
• Ability to work effectively as part of a team.
• Willingness to work in shifts, including weekends and public holidays as required.
• Punctual, disciplined, responsible, and presentable.
• Freshers are encouraged to apply.

Compensation & Benefits

• Basic Salary: NPR 19,550 per month, in accordance with the applicable minimum wage prescribed by the Government of Nepal.
• Overtime: Overtime payment will be provided as applicable under company policy and prevailing regulations.
• Festival Allowance: Provided in accordance with applicable government provisions.
• Training Allowance: Selected candidates will undergo a 14-day training period and will receive NPR 400 per day as a training allowance.
• Appointment: Upon successful completion of the 14-day training period, the candidate will be issued an appointment letter from the 15th day.
• Weekly Holiday: One day off per week.
• Leave Benefits: Leave facilities will be provided in accordance with the minimum provisions prescribed by the Government of Nepal.

Training & Employment Process

• Candidate selection and confirmation.
• 14-day training period with a training allowance of NPR 400 per day.
• Performance and suitability assessment during the training period.
• Successful candidates will receive an appointment letter on the 15th day.
• Commencement of regular employment under the applicable terms and conditions.

Key Competencies

• Customer Service Orientation
• Communication Skills
• Teamwork and Collaboration
• Problem-Solving Skills
• Professional Conduct
• Time Management
• Adaptability and Willingness to Learn
• Attention to Cleanliness and Hygiene

Skills: assistants,skills,operations,customer service,customer,management,collaboration,government,other,communication,training,hygiene