Customer Service Assistant

Job Responsibilities

• Process point-to-point (P2P) bookings and handle related enquiries in a timely and accurate manner.
• Provide real-time service recovery to affected parties when required, in accordance with established procedures.
• Attend to and manage initial feedback from relevant stakeholders within the defined scope of operational support.
• Support additional operational areas beyond P2P services as and when the operational scope is expanded.
• Any other duties as assigned by company

Job Requirements

• Education/Qualifications: GCE 'O' Level / Diploma in any discipline.
• Proficient in MS Office.
• Ability to diagnose and resolve basic technical issues.
• Ability to speak and understand English / Mandarin / some dialects is a plus.
• Possess good interpersonal and hearing skills.
• Experience in operational environment.
• Can work independently and as a team player.
• Intensive customer service skills.
• Possess good interpersonal and hearing skills.
• Willingness to work shifts, including weekends and public holidays.