Customer Service Assistant

Location: Leeds
Job Type: Full-Time, Permanent
Work Setting: Monday to Friday, On Site
Training: Provided

The Opportunity

Some people are naturally good with people. They listen, stay patient and know how to make a conversation feel comfortable. The Customer Service Assistant role in Leeds is suited to someone who enjoys speaking with others and takes pride in making each interaction a positive one.

Clear communication matters, but so does the way information is delivered. The role centres on understanding what customers need, responding thoughtfully and helping them feel comfortable throughout their interaction.

Customers Come First

The purpose of the role is simple: make every customer interaction a good one. Customer Service Assistants speak directly with customers, understand their questions or requirements and provide clear information about the relevant brand, product or service.

The Core Responsibilities

• Listening carefully and asking the right questions
• Understanding customer needs before responding
• Explaining products, services and information clearly
• Handling enquiries with patience and professionalism
• Finding suitable solutions where possible
• Maintaining a positive approach during busy periods
• Working with colleagues when additional support is needed

Qualities We Value in a Customer Service Assistant

• Empathy helps create respectful and comfortable interactions.
• Active listening makes it easier to understand different perspectives.
• Clear communication keeps conversations straightforward.
• Problem-solving supports practical thinking when challenges arise.
• Reliability helps keep commitments and daily responsibilities on track.
• Professionalism creates trust with customers and colleagues.
• Emotional awareness helps when dealing with different personalities.
• Calmness under pressure supports a consistent approach.

Previous customer service experience is not essential. Experience in hospitality, retail, reception, administration or other people-focused environments can be useful, but attitude and communication are just as important.

Building Your Knowledge

Training begins with the essentials, including product and service knowledge, customer conversations and common enquiries. Ongoing coaching provides an opportunity to ask questions, receive feedback and gradually take on more responsibility as familiarity with the role grows.

What Comes With the Role?

• Competitive base pay
• Performance-related rewards
• Regular team and social events
• Recognition for strong contributions
• Development opportunities
• A supportive working environment

Apply Here

Enjoy helping people and communicating with different personalities? Send in a CV to be considered for the Customer Service Assistant role in Leeds.

Pay: £14.00-£16.00 per hour

Benefits:

• Free parking
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person