Customer Service Assistant

About the Position

Piecaramba is seeking a friendly, reliable, and customer-focused Customer Service Assistant to support daily customer service and food service operations. The successful candidate will help create a welcoming environment, respond to customer enquiries, assist with orders and payments, and ensure that every customer receives helpful and professional service.

The Customer Service Assistant will work closely with colleagues and supervisors to keep service running smoothly, maintain clean and organised customer areas, and handle customer concerns appropriately. The ideal candidate will have strong communication skills, a positive attitude, and the ability to work efficiently in a busy food service or hospitality environment.

Key Responsibilities

• Welcome customers in a friendly and professional manner.
• Respond to customer questions about menu items, prices, available options, and services.
• Assist customers with placing orders and ensure order details are recorded accurately.
• Process customer transactions and payments using the appropriate payment system.
• Provide accurate information about products, ingredients, and available menu options.
• Refer food allergy and dietary questions to appropriately trained staff when necessary.
• Communicate orders and special requests clearly to kitchen or food preparation staff.
• Check orders for accuracy before handing them to customers.
• Resolve routine customer concerns politely and refer more complex complaints to a supervisor.
• Maintain a positive and helpful attitude during busy service periods.
• Keep counters, service stations, and customer areas clean and organised.
• Replenish packaging, napkins, cutlery, and other service supplies as needed.
• Assist with displaying and presenting food products according to workplace standards.
• Follow food hygiene, safe food handling, and workplace health and safety procedures.
• Handle cash, card payments, and refunds according to company procedures and authorisation.
• Support stock checks and report shortages of customer service supplies.
• Assist with opening, closing, and end-of-shift duties when assigned.
• Work collaboratively with colleagues to maintain efficient service.
• Follow workplace policies and customer service standards.
• Share customer feedback and recurring issues with supervisors.
• Help identify ways to improve the customer experience and service efficiency.
• Maintain punctuality, professionalism, and a tidy appearance appropriate to the role.

Qualifications & Skills

• Previous customer service, retail, food service, or hospitality experience is beneficial but may not be essential.
• Excellent verbal communication and interpersonal skills.
• Friendly, approachable, and customer-focused attitude.
• Ability to listen carefully and understand customer needs.
• Good attention to detail when handling orders and payments.
• Basic numeracy skills and confidence using payment terminals.
• Ability to manage multiple tasks in a busy environment.
• Strong teamwork and time-management skills.
• Patience and professionalism when dealing with customer complaints.
• Willingness to learn menu information, product details, and workplace procedures.
• Understanding of basic food hygiene is an advantage.
• Awareness of food allergies and the importance of accurate information.
• Ability to follow instructions and seek assistance when needed.
• Reliability, punctuality, and a responsible approach to work.
• Flexibility to work shifts, including evenings, weekends, and public holidays when required.
• Relevant customer service or food hygiene training is an advantage.

What the Role Offers

• An opportunity to gain practical experience in customer service and hospitality.
• Opportunities to develop communication, teamwork, and problem-solving skills.
• Experience handling customer orders, payments, and service enquiries.
• A collaborative working environment focused on customer satisfaction.
• Opportunities to learn food service procedures and daily operational practices.
• Potential training and career development opportunities, depending on employer arrangements.
• Pay, working hours, and any additional benefits according to the employer's terms and the candidate's experience.

How to Apply

Interested candidates should submit an up-to-date CV highlighting any relevant customer service, retail, food service, or hospitality experience.

Applicants should demonstrate strong communication skills, a positive attitude, attention to detail, and a willingness to help customers. Any relevant training or experience handling orders and payments should also be included.

Applicants must meet the employer's requirements and have the appropriate right to work in the United Kingdom.

Pay: £18.00-£28.00 per hour

Expected hours: 38.0 per week

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Free parking
• Gym membership
• On-site parking
• Profit sharing
• Sick pay
• Store discount
• Work from home

Work Location: In person