Customer Service Assistant

Customer Service Assistant – Bayarlah

Join Our Team at Beez Fintech Sdn. Bhd.!

Are you passionate about helping people, solving problems and delivering excellent customer experiences? Join our growing fintech team and be part of Bayarlah, where we make digital payments simpler and more convenient for businesses.

We are looking for a friendly, proactive and customer-oriented Customer Service Assistant to support our merchants and ensure a smooth payment experience.

Key Responsibilities

• Be the first point of contact for Bayarlah merchants, providing friendly and professional support through phone calls, emails and WhatsApp.
• Assist merchants with enquiries relating to payment transactions, including card payments, QR payments, refunds, reversals and settlements.
• Provide basic troubleshooting support for POS systems, payment terminals, printers and connectivity issues.
• Guide merchants through device setup, activation, configuration and product usage.
• Resolve merchant enquiries and complaints efficiently to ensure a positive customer experience.
• Work closely with internal technical and operations teams to resolve more complex issues.
• Monitor and follow up on merchant cases to ensure timely resolution and customer satisfaction.
• Maintain accurate records of customer interactions, enquiries and resolutions.
• Support continuous improvements in customer service processes and overall merchant experience.
• Undertake other ad-hoc assignments and responsibilities as required by Management.

What We're Looking For

• Minimum Diploma or equivalent qualification.

• Previous experience in customer service, technical support or the payment industry will be an added advantage.

• Good communication and interpersonal skills.

• Strong problem-solving skills with a positive and customer-focused attitude.

• Patient, responsible and able to handle customer enquiries professionally.

• Fresh graduates are encouraged to apply! Training and guidance will be provided.

Ready to grow your career with us?

Join Beez Fintech and help us deliver a better digital payment experience for businesses through Bayarlah.

Apply Now and Be Part of Our Team!