Customer Service Assistant

Customer Service Assistant to $75K+ - Enjoy a 4-Day Workweek!

Our client, a growing manufacturing organization, is seeking a Customer Service Assistant to support customer-facing operations and administrative processes across multiple departments. This role plays an important part in keeping information flowing between customers, sales, production, and internal teams while ensuring critical data and documentation remain accurate and up to date. The ideal candidate brings 2+ years of experience working with ERP systems along with strong administrative, customer service, or sales support experience.

Position Details:

• Location: Danvers, MA
• Work Model: In-Office, Monday-Thursday
• Hours: 6:30 AM - 5:00 PM (Fridays Off!)
• Degree: Not Required
• Responsibilities include maintaining customer records and updating information within internal systems; coordinating documentation, files, and project-related information between customers and internal teams; supporting quote preparation and tracking submission deadlines; monitoring shared communications and following up on outstanding requests; reviewing spreadsheets and data for accuracy; assisting with front office responsibilities including phones and visitor reception; and providing general administrative support to sales and operational teams.
• The ideal candidate possesses 2+ years of experience in customer service, administrative support, sales support, or a related function; hands-on experience with ERP systems such as Microsoft Dynamics, SAP, Epicor, Infor, or similar platforms; strong data entry and organizational skills with excellent attention to detail; proficiency with Microsoft Office; ability to manage multiple priorities in a fast-paced environment; and strong communication skills with both internal and external stakeholders.

Join a collaborative and down-to-earth team offering a consistent four-day workweek, competitive compensation up to $75K, quarterly bonus potential, comprehensive benefits, and Fridays off every week!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)