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Customer Service Assistant

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Onsite

Customer Service Assistant

Nyati technologies

Customer Service Assistant

Skills

CRM

12 days ago

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Important information


Contract type:

Permanent, Temporary, Part time

Location:

Maharashtra, India

Work mode:

Onsite

Published on:

14 October 2026

What they need


Key Responsibilities Inquiry Handling: Respond promptly to customer questions regarding products, services, and policies via phone, email, or chat. Issue Resolution: Listen to complaints, troubleshoot problems patiently, and deliver quick solutions or escalate complex cases to management. Order & Account Management: Process client orders, billing changes, service upgrades, and track returns or refunds. Data Logging: Maintain accurate records of all customer interactions, feedback, and support tickets using CRM software. Administrative Support: Manage incoming mail, log company voice boxes, and coordinate with internal teams to resolve issues.

Pay: ₹10,000.00 - ₹35,000.00 per month

Benefits:

  • Commuter assistance

Work Location: In person

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