Customer Service Assistant

Previous experience in Customer Service & Administration will provide with added advantages.

Job Role:

• Customer Services over the phone and at the counter - Visa Application Centre
• Attending phone calls; (Answering inbound calls, making outbound call if required)
• Replying to emails, scheduling appointments
• Collecting Visa Application documents (e.g. Passport, Proof of Address, Travel Insurance, Travel Ticket, Hotel Reservation etc.) from the Applicants
• Assisting Applicants for processing their Service fee
• Soft copies & hard copies of Recordkeeping, Applicants' data entry, checking data
• You may need to travel around London or other cities for Mobile Visa Applications
• You may be asked to train the newly joined staff at a later stage when needed
• Occasionally you may need to contact/visit the Embassy of Spain in the UK if needed

The above job roles is not limited, you may be requested to assist colleagues within your skills & capacity.

Your Responsibilities

• Work as part of a team and support the team members
• Self-motivated, excellent verbal and written communication skill in English language
• Respond to queries from the team members
• Be able to achieve individual targets, ensuring timely completion of tasks
• This role involves organising & managing the front desk and back office
• You will have daily involvement to contact clients/customers/applicants
• Confidently able to advice about the services offered by BLS International (Hirer)
• Understanding and anticipating colleague, client and applicant's need
• Be able to work comfortably during the busy time and have a passion for results and a genuine desire to be part of a successful team
• Excellent ability to show customer service skills and a positive attitude towards teamwork

Skills and personal characteristics:

• Experience in promoting services to the Business or Applicants or Customers
• Customer service background in a customer-focused environment

Pay: £13.75 per hour

Work Location: In person