CUSTOMER SERVICE ASSISTANT

About the role

We are looking for a dedicated and organised Customer Service Assistant to join our team at Skybridge Logistics Sdn Bhd in Petagas, Sabah. As a Customer Service Assistant, you will be responsible for handling customer enquiries, coordinating shipment and delivery arrangements, and ensuring smooth communication between customers and our internal operations team. This is a full-time position with an opportunity to contribute to the growth and success of our business.

What you'll be doing

• Handle customer enquiries via phone, WhatsApp, and email professionally
• Coordinate with the operations, cargo, warehouse, and transportation teams to arrange shipments and deliveries
• Follow up on delayed deliveries, customer complaints, and service-related issues
• Prepare and maintain shipment records, delivery documents, and other relevant paperwork
• Ensure customer requests and issues are followed up promptly and effectively
• Perform general administrative duties and other tasks assigned by the superior

What we're looking for

• At least 1 year of experience in customer service or the logistics industry is an advantage
• Strong organisational and time management skills with the ability to prioritise tasks
• Excellent communication and customer service skills
• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint)
• Attention to detail and a problem-solving mindset
• A team player with a positive and flexible attitude

What we offer

At SKYBRIDGE LOGISTICS SDN BHD', we value our employees and strive to create a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits to ensure your well-being and job satisfaction.

About us

SKYBRIDGE LOGISTICS SDN BHD' is a leading logistics provider in Malaysia, offering a comprehensive suite of transportation, warehousing, and supply chain solutions. With a strong focus on innovation and customer service, we have established a reputation for excellence in the industry. Join our team and be a part of our continued growth and success.