Customer Service Assistant

Customer Service Assistant | Manchester | Full-time (Monday – Friday, 9am – 5pm)

Got a Natural Ability to Connect and Convince?

We run a customer account hub in Manchester, managing client retention, order upgrades, and brand enquiries. With open interviews taking place this week, we are hiring a Customer Service Assistant to join our team within two weeks to support daily customer interactions and drive sales conversions.

What the Customer Service Assistant Role Involves

As a Customer Service Assistant, your focus is engaging customers and introducing relevant solutions:

• Answering inbound calls and web chats, turning everyday service enquiries into sales opportunities.
• Explaining product packages, highlighting promotions, and guiding customers through order options.
• Outreaching to existing account holders to discuss service renewals, additions, and upgrades.
• Processing order bookings, agreements, and payment details accurately on our system.
• Handling customer queries smoothly while maintaining a positive commercial focus.

Who Suits This Position?

Previous experience is a plus, but not essential as full training is provided. We welcome backgrounds in retail, hospitality, promotions, or call-centre environments.

Outgoing, persuasive manner with a natural confidence on the phone.

Strong listening skills to identify what product or service best fits a caller’s needs.

Target-driven mindset with full availability to start within 2 weeks of interview.

What We Offer

Base Salary: £14 – £16 per hour

Uncapped Bonus: Generous commission and quarterly bonuses linked to sales conversions and target performance

Full Sales Training: Paid onboarding covering product knowledge, communication techniques, and system software

Workplace Perks: Standard Monday–Friday schedule, weekly performance incentives, regular team socials, and clear promotion paths

Ready to Apply?

Interviews are open this week for an immediate start within fortnight. Send your CV today for fast-track consideration.

Pay: £14.00-£16.00 per hour

Benefits:

• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Work Location: In person